Facebook has added several features and options to Facebook Messenger ads over the past several months, providing new ways to communicate with customers and potential customers. However, advertisers are often confused about how to use these features.
I decided to put together a guide that will help differentiate three primary features of Facebook Messenger ads:
- Messenger Destination
- Messenger Home A placement is a location where your ad is shown. Examples include Facebook's mobile Feed, Messenger, Instagram feed, Audience Network, right-hand column, and more. More
- Sponsored Messages Placement
In each case, I’ll help you understand what each feature is and how you can use it.
Messenger Destination allows advertisers to create ads that send people into a conversation within Facebook Messenger.
It’s important to understand that Messenger Destination is not a placement. When creating an ad, you’ll have the option of choosing your destination. In other words, where will people be directed upon clicking your ad?
That will typically be an external URL. But when using the A conversion is counted whenever a website visitor performs an action that fires a standard event, custom event, or custom conversion. Examples of conversions include purchases, leads, content views, add to cart, and registrations. More or Traffic When you create a campaign, one of the first things you'll do is select an objective. The campaign objective is your ultimate goal. Your selection will impact options, including optimization and delivery. Options include Awareness, Traffic, Engagement, Leads, App Promotion, and Sales. More, that could also be Messenger.
If you choose Messenger as your destination, you’ll first need to upload an image for your ad.
Facebook recommends this image be 1200 x 628 pixels, or a 1.91:1 aspect ratio.
Next, you’ll need to provide the rest of the content of the ad: Headline, Text, A call-to-action is a button or link on your ad that suggests the action you want your audience to take. Examples: "Learn More" or "Sign Up." More Button, and Newsfeed Link Description.
When it’s all said and done, this is what my ad looks like within desktop news feed:
As mentioned earlier, once someone clicks that ad they will be directed to a conversation within Facebook Messenger. You also need to set up what that will look like.
Click “Set Up Messenger Content” when creating your ad, and you’ll see something like this…
Your Messenger content can be text only, image and text, or video. Let’s focus first on text, using the “Quick Creation” method (JSON is much more advanced and needs its own blog post).
You’ll need to provide introductory text (optional), message text, and button.
The introductory text simply appears above your message text. The button is a simple link below that will drive the user to a different destination. If you have a bot, you can use the button as a postback (this again is a discussion for a new blog post, so we’ll focus on using links).
Upon clicking my ad, the user will be sent to Facebook Messenger and see a message like this…
If you want, you can add multiple buttons…
Here’s what the process looks like when using image and text…
For video, you’ll need to provide introductory text, a video file (no more than 25 MB), and a quick reply.
The quick reply will be sent immediately upon the user sending a message, so make sure it’s something that will make sense in all situations.
Messenger Home Placement
In the case of Messenger Destination, your ad may appear in several different placements (desktop news feed, mobile news feed, Instagram feed, etc.), but send the user into a conversation within Facebook Messenger. But placements are also available within Messenger.
When selecting placement, you may notice that there are now two options under Messenger…
The ad we created earlier using Messenger destination can actually appear within the Messenger Home placement. It would look like this…
This ad would appear within a user’s Messenger, on the home screen, and below their messages.
Note that there are no limitations to targeting when using the Messenger Home placement.
Sponsored Messages Placement
As you noticed above, Sponsored Messages is also a placement option. A Sponsored Message will actually appear within someone’s messages in Messenger, not just within the Home screen.
To do this, though, Facebook limits whom you can target. When selecting Sponsored Messages, you’ll only be able to target those who have messaged your page before. We’ll get to that in a minute.
By default, the Sponsored Messages placement is unchecked. If you check it, you’ll get the following message…
Upon turning this placement on, all other placements are removed.
Within the An ad set is a Facebook ads grouping where settings like targeting, scheduling, optimization, and placement are determined. More, you also must select your Facebook page. Don’t forget to do this!
Another difference you’ll notice is under “Audiences” within Custom Audiences…
The only This is the group of people who can potentially see your ads. You help influence this by adjusting age, gender, location, detailed targeting (interests and behaviors), custom audiences, and more. More you can target is people who have messaged your page before. This is one of the audiences you can create within Page Engagement Custom Audiences.
If you’ve created one of these audiences before, it will appear when clicking into the Custom Audiences text box.
If nothing appears and you’ve created one of these audiences before, make sure that you selected your page earlier. That created frustration for me initially.
If you haven’t created one of these audiences before, click “Create New” and select “Custom Audience.”
Then select “Facebook Page”…
To create your audience, select your page and then make sure to select “People who sent a message to your Page”…
I recommend using 365 days, unless you get a ton of messages. Otherwise, this is going to be a very small audience. After clicking to create the audience, it will automatically be added to the targeting within your ad set.
Note that you can add targeting for locations, age, gender, languages, detailed targeting, and connections.
Keep in mind that all this does is filter your audience of people who have messaged your page. As you add targeting, the audience will only get smaller.
Within “The Performance Goal is chosen within the ad set and determines optimization and delivery. How you optimize impacts who sees your ad. Meta will show your ad to people most likely to perform your desired action. More,” you’ll notice that your options are limited…
You can only optimize for Impressions are the number of times your ads were displayed to your target audience. Impressions aren't counted if it is detected they came from bots. More, meaning that Facebook will show it to as many people within your audience as many times as possible. Given the small size of the audience, it’s probably best to use this option anyway.
You’ll need to enter a manual bid. Facebook uses $30 by default (or at least that’s what I get). You should experiment with what works best here.
When creating your ad, you’ll notice that “Single Image” is your only format option.
You’ll need to provide the following:
- Website URL: Where someone goes after clicking your CTA link
- Headline: The bold text under your image
- Call to Action: The link button at the bottom
- Link Description: The gray text under the headline
When you’re done, the ad will look something like this in a user’s inbox…
When clicked, your message will look like this…
Using Messenger Ads
Here are some quick thoughts on how you might use these…
Messenger Destination: This is a good way to get a conversation going about a topic that may be a bit more complicated. Think higher priced products, service quotes, or anything that may generate questions prior to a commitment.
Broader audiences are okay here. It’s also a good way to increase the number of people who have messaged your page — an audience that can be used for Sponsored Messages placement.
Messenger Home Placement: It’s just another placement. If you use automatic placements, you’ll be using this without knowing it anyway. So this placement is all purpose.
While it’s not as intrusive as Sponsored Messages, you should still monitor how this performs and respond accordingly.
Sponsored Messages Placement: You’re sending someone a private message within their Facebook Messenger. This is about as intrusive as advertising gets. That doesn’t mean you shouldn’t use it, but you should do so with caution.
It’s good that you’re limited to targeting only those who messaged you before. That should cut down on the complaints. And if done properly and respectfully, you may get great results.
Similar to Messenger Destination, consider this an opportunity to start a conversation around something that tends to be more complicated or create confusion.
Keep in mind that this placement is going to typically have a very small targeted audience, so your A budget is an amount you're willing to spend on your Facebook campaigns or ad sets on a daily or lifetime basis. More should be very small as well.
Have you started experimenting with Messenger ads yet? How are you using them, and what types of results are you seeing?
Let me know in the comments below!