How an Online Facebook Offer Targeted at Fans Resulted in 9.5X ROI

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facebook offer fans vs nonfans sales How an Online Facebook Offer Targeted at Fans Resulted in 9.5X ROI

I didn’t plan on participating in Cyber Monday. But ever since I wrote about the hidden way to create online Facebook Offers for e-commerce sites, I’ve been itching to give it a run.

And boy am I glad I did!

I didn’t start my campaign until 10:22am on December 2, which was Cyber Monday. That campaign ran until midnight on the morning of December 3, so it didn’t even last a full 14 hours.

Lack of preparation. Very short window. A confusing landing page. And yet, this online Facebook Offer resulted in nearly $2,000 of direct revenue.

I’ve documented some incredible ROI results related to Facebook ads before. But this campaign was an interesting experiment due to the short run-time and the fact that it utilized a Facebook Offer.

Some of the results weren’t shocking. When I targeted Fans and email subscribers, I received a far greater ROI than when I targeted non-Fans.

Other results nearly knocked me off my seat. I spent $200 to reach fewer than 10,000 Fans and email subscribers. And while that seemed crazy, the results made it worthwhile.

Let’s break down exactly what I did here before we start to pick apart the results.

The Campaign

I created an online Offer within Power Editor using unpublished posts. The product being promoted was my Power Editor training course.

Here is what it looked like:

cyber monday facebook offer 700x366 How an Online Facebook Offer Targeted at Fans Resulted in 9.5X ROI

Note that I was very careful about the amount of text since I didn’t want this campaign to be delayed by the 20% text rule.

The redemption link went to a checkout page with the discounted price of $73.50 (half off of the regular $147 price).

This wasn’t ideal since anyone unfamiliar with the product was pushed straight to buying without learning more about the course. It was a bit sloppy, but since it was done last minute I had little choice.

Also, this made analysis much more clean-cut. Since I didn’t promote this special deal anywhere else, you could only access it via the Offer. So the only way someone could redeem it was if they or a friend (the friend then sending the link to the purchaser) claimed the Offer.

I created two separate campaigns:

  • Targeted at Fans and Email Subscribers
  • Targeted at Relevant Non-Fans

For the first campaign, I simply created a separate ad for each target audience (one for Fans and one for email subscribers). When I targeted email subscribers, I excluded those who were already Fans.

For the second campaign, I created five different ads targeted at variations and combinations of people who liked similar Pages and interests and those on my Lookalike Audience lists:

  1. Non-Fans who Like similar Pages and Interests
  2. Non-Fans part of my Lookalike Similarity list
  3. Non-Fans part of my Lookalike Reach list
  4. Non-Fans part of my Lookalike Similarity list who like similar Pages and Interests
  5. Non-Fans part of my Lookalike Reach list who like similar Pages and Interests

In each campaign, I excluded anyone who had already purchased my training course.

As mentioned earlier, I didn’t start the campaign until 10:22am my time on Cyber Monday (December 2). The Offer expired at Midnight, so it ran for under 14 hours.

However, anyone who claimed the Offer had an extra day to redeem it. I did this for a couple of reasons. First, I didn’t want to shut out someone who claimed it right at about midnight. Second, I wanted to make use of the reminder Facebook sends (I had it go out the following morning at 10:00am).

This ended up being the right decision since eight redemptions came in on the second day.

I started out with a $100 total budget, $70 for the Fans and Email Subscribers campaign and $30 for the non-Fans. As sales started coming in for the first campaign, I repeatedly increased the Fans and Email Subscribers budget.

In the end, I spent a grand total of $230 on this day. Of that, $200 was spent on my Fans and Email Subscribers campaign.

The Results: Fans Only

facebook offers fans spend claims sales How an Online Facebook Offer Targeted at Fans Resulted in 9.5X ROI

I spent a total of $194.34 to reach 8,924 of a potential 14,000 Fans. I reached each Fan an average of 14.94 times (most in the sidebar) for an overall CPM of $1.46.

It’s important to note how much this CPM increased, however, as I started increasing my budget while running out of time. I was essentially forcing Facebook to show my Offer to as many Fans as possible. This resulted in CPM as follows:

  • Right Column on Home Page: $0.52
  • Right Column on Desktop: $0.73
  • Mobile: $10.85
  • News Feed on Desktop: $19.98

CPM was much higher than normal. First, this was due to the high budget and short period of time. Second, you can bet I had far more competition for ad space because it was Cyber Monday.

The funny part is that I had stopped my ads on mobile because the CPM was so high. But the result was that Desktop News Feed CPM skyrocketed. My assumption is that this would have happened (probably to an even greater extent) on mobile if I had kept the Offer running in that placement.

So… How about those results?

  • 107 Offer Claims
  • 25 Sales ($1,837.50 Revenue)

You’ll recall that my spend on Fans was $194.34, so this results in a 9.5X ROI when targeting Fans only.

Let’s go ahead and break this down by placement…

Right Column on Home Page:

  • Spend: $31.17
  • Offer Claims: 26
  • Reach: 7,079
  • Frequency: 8.50
  • Sales: 8
  • Cost Per Sale: $3.90
  • Revenue: $588.00
  • ROI: 18.9X ROI

Right Column on Desktop:

  • Spend: $49.02
  • Offer Claims: 24
  • Reach: 6,328
  • Frequency: 10.56
  • Sales: 2
  • Cost Per Sale: $24.51
  • Revenue: $147.00
  • ROI: 6.0X ROI

Mobile:

  • Spend: $14.47
  • Offer Claims: 15
  • Reach: 1,272
  • Frequency: 1.05
  • Sales: 3
  • Cost Per Sale: $4.82
  • Revenue: $220.50
  • ROI: 15.2X ROI

News Feed on Desktop:

  • Spend: $99.67
  • Offer Claims: 42
  • Reach: 4,742
  • Frequency: 1.05
  • Sales: 12
  • Cost Per Sale: $8.31
  • Revenue: $882.00
  • ROI: 8.8X ROI

On the surface, it would seem I spent too much on Desktop News Feed, but the truth is that the Cost Per Sale only went up due to the increased budget and short time period. If I had kept my budget lower or focused on sidebar, I undoubtedly would have ended with a better Cost Per Sale and ROI, but the total number of sales would have been far less.

It’s obviously evident that it would be nice to target Right Column on Home Page Only when focusing on the sidebar. Well, this feature is coming. In fact, I saw it temporarily on my Power Editor before it disappeared.

The Results: Email Subscribers

facebook offers subscribers spend claims sales How an Online Facebook Offer Targeted at Fans Resulted in 9.5X ROI

Within that first campaign, I also created an ad targeted at a Custom Audience. This audience focused on non-Fans who are also on my email list. The result was a potential audience of only 1,640 people.

Since the audience was so small, this ad didn’t get much activity. It did, however, generate a sale from minimal spend.

I won’t break this down by placement given the small sample size. So here are the overall numbers for the ad that targeted email subscribers:

  • Spend: $5.66
  • Offer Claims: 2
  • Reach: 507
  • Frequency: 7.30
  • Sales: 1
  • Cost Per Sale: $5.66
  • Revenue: $73.50
  • ROI: 7.7X ROI

Certainly successful, but not scalable given the small audience I had to work with.

The Results: Non-Fans

facebook offers nonfans spend claims sales How an Online Facebook Offer Targeted at Fans Resulted in 9.5X ROI

A few months back, I documented how I got a 35X ROI when promoting this same product with Facebook ads, though I didn’t get a single sale from non-Fans (who weren’t on my email list or targeted via FBX, at least). That was again the case this time when using Facebook Offers.

Here are those non-Fan numbers broken down:

  • Spend: $30.00
  • Offer Claims: 46
  • Reach: 67,417
  • Frequency: 2.51
  • Sales: 0
  • Cost Per Sale: N/A
  • Revenue: $0.00
  • ROI: N/A

Crazy, right? My Cost Per Offer Claim for Fans and email subscribers was $1.83 compared to $0.65 for non-Fans. Yet, not a single sale came from those non-Fan Offer claims.

An important component here that didn’t help my conversion rate with non-Fans is that the redemption link went straight to a checkout page instead of a landing page that would have described the course in more detail.

Still, the lack of sales activity from non-Fans is consistent with what I’ve been seeing in other campaigns. More evidence that you need to build up your relevant Fan base and focus your sales there.

Final Analysis

Am I surprised that Fans and email subscribers far outperformed non-Fans? Not at all. I’ve seen this repeatedly, and it’s why I urge you to build a Facebook sales funnel focusing on relevant Fans who will buy from you.

But I was pleasantly surprised by the results in such of a short, spur-of-the-moment campaign. And I’m always skeptical whether Offer claims will result in sales.

In this case, I’m finding that relevance and loyalty are key factors in converting an Offer claim into a redemption. While the non-Fans didn’t redeem any of their 46 claims, more than 24% of Fans and email subscribers who claimed followed through with the purchase.

Of course, these are the numbers of one Page selling one product. What kinds of results are you seeing from Facebook Offers?

Let me know in the comments below!

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About Jon Loomer

Jon Loomer is a digital marketing consultant with a unique perspective on social media. He was introduced to Facebook in 2007 while with the NBA (back before Pages) and has been using Facebook for business ever since. Stay in touch by liking his Facebook Page (Jon Loomer Digital).

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