14 Steps to Succeeding at Facebook Marketing

14 Steps to Successful Facebook Marketing

Forrester recently published a blog post called An Open Letter to Mark Zuckerberg that carelessly attempted to claim that Facebook advertising and marketing are ineffective, using a survey of 395 marketers and business executives as the proof.

I was initially going to write a post that would pick apart the endless flaws found throughout that study. But after reading the comments attached to the post, I realized I wouldn’t be breaking ground here — most rational people know the report can’t be taken seriously.

But what a post like that does is provide validation for the people who fail at Facebook. They use this as their excuse when things don’t go as planned. This allows them to put the blame on Facebook for their failures rather than accepting responsibility.

Still, that post got me thinking. It raised many questions. I wanted to know whether the 395 marketers and executives had ever used any of the countless tools and strategies common among those who succeed with Facebook.

As a result, I use that awful post as inspiration. I am willing to wager that the vast majority of brands and marketers who don’t find success on Facebook aren’t doing many of the following things…

1. Provide Value

This should be obvious, but failure on Facebook can often be tracked back to this simple step.

Are you providing value? Are you making the lives of people better when sharing content? Are you educating or entertaining? Would you want to see your content every day in your News Feed?

If all you do is post content that tries to sell your stuff or act as your brand’s PR, you aren’t providing value. You are spamming.

2. Use a Consistent and Frequent Publishing Schedule

Now you need to provide that value on a consistent basis. Once or twice a week isn’t going to cut it. Post multiple times per day, spaced out by at least a few hours.

Implement a content plan and use scheduling software (or Facebook’s built in scheduler) to make sure you have content flowing through on a regular basis.

3. Involve Your Fans

When Fans comment on your post, respond. When they ask you a question, give them a thoughtful reply.

Create posts that involve your audience. Ask them what they think. Ask them to share their story. Ask them to provide their opinion.

Don’t know what types of content your Fans want to see? Ask them!

4. Focus on Relevant Fans, Not Cheapest Price

Far too often, the brands that fail on Facebook slip up here. They care about the “almighty Like” more than the people behind the action.

As a result, they buy Likes. Or they run poorly targeted ads that bring in bots and people who don’t care about their brand. All because they are concerned first with cost and last with relevance.

Craft content that appeals to your target audience. Run ads that are micro-targeted to reach those who matter most.

Forget about ads that generate Likes at 10 cents a piece. You will spend more. But when your focus is on quality, these efforts will pay off.

5. Find Your Target Audience Using Graph Search and Lookalike Audiences

Sure, you have committed to finding your ideal audience and attracting them. But how do you go about it?

You could guess by running ads that target precise interests that you think are associated with your target audience. Or you could be more scientific about it.

Whenever I run ads that target non-Fans, I create separate ads that reach each of the following groups:

  • People who like similar Pages and interests
  • Lookalike Audience (Reach)
  • Lookalike Audience (Similarity)
  • People who like similar Pages and interests + Lookalike Audience (Reach)
  • People who like similar Pages and interests + Lookalike Audience (Similarity)

First, let me explain how I generate my list of similar Pages and interests.

Come up with two brands that you consider your competitors or would have a very similar audience to your own. Then run a series of Graph Searches.

When I search for Pages liked by people who like Social Media Examiner and Mari Smith, I get the following first page results:

  • Mari Smith
  • Mashable
  • Social Media Today
  • Seth Godin
  • Guy Kawasaki
  • Social Fresh
  • Gary Vaynerchuk
  • Tech Crunch
  • Social Media Club
  • New Media Expo
  • Amy Porterfield
  • The Next Web

Facebook Graph Search Precise Interests

This is a great start for a Precise Interests list when targeting ads (I’d turn that list into a Saved Target Group).

Next, you’ll want to take your email list and generate a Custom Audience. You could use your full email list or a list only of those who have bought from you.

From that Custom Audience, have Facebook generate Lookalike Audiences optimized for both Reach and Similarity.

When you’re done, you’ll have the building blocks for targeting relevant non-Fans.

6. Focus on the Metrics that Matter

What determines the success or failure of your Page or advertising efforts? Are you focusing on the metrics that matter?

Far too many marketers get bent out of shape obsessing over things like Reach and Page Likes. Neither of these two things, in and of themselves, mean a whole lot. And if they drive your strategy, you are bound to fail.

How much valuable engagement does your content drive? How much traffic to your website?

Do your ads result in conversions and sales? What is your cost per conversion?

These are the types of things you need to be worried about. Don’t distract yourself with metrics like Reach, CPM, CPC and Click Through Rate.

7. Don’t Click the Boost Post Button

While there are over 1 Million advertisers on Facebook, I guarantee that a high percentage of these people are casual advertisers who have only hit the Boost Post button.

It’s easy to do. But with simplicity goes a lack of control, and this way of advertising will likely lead to wasted ad spend.

You are more sophisticated than this. You want to reach a specific audience in specific placements.

8. Use Power Editor

One way to promote a post effectively is with Power Editor. You can, for example, target only Fans and reach them only in the News Feed.

If you’re serious about Facebook advertising, you need to use Power Editor. This is how you get full control over your ads and get full access to all of the tools and features that come with Facebook advertising.

While using the self-serve ad tool is certainly a step up from boosting a post, you can do better.

9. Use Conversion Tracking

Every time you run an ad that leads to some sort of conversion (purchase, registration or lead), you need to use Conversion Tracking.

Every. Single. Time.

If you don’t use Conversion Tracking, you won’t know whether your campaign truly was a success or failure. You’ll guess regarding the number of conversions it brought. And you’ll focus on metrics that could be completely independent of a conversion (CPM, CPC, CTR, etc.).

If your ad leads to a conversion, the only metrics you need to be aware of are Conversions and Cost Per Conversion. You want the lowest Cost Per Conversion as is possible.

Facebook Ads Manager Conversion Value

But if you don’t use Conversion Tracking, this isn’t an option.

10. Target Your Email List

When you build your Fan base, do you run an ad that targets your email list to attract those who have already done business with you?

When you launch a product, do you run an ad targeted at those who have bought from you before?

You can do this with Custom Audiences. And if you don’t use this feature, you are ignoring a very important segment of your customer base!

11. Sell to Your Fans

While your focus on Facebook shouldn’t be only to sell, your Fans are the people most likely to buy from you.

If you spend more on ads that target non-Fans with product offers than Fans, you are likely throwing money away.

Target non-Fans to bring in new Fans. Gain trust from them by consistently providing value. Then sell.

It’s a simple Facebook sales funnel. And one that can lead to a very high ROI.

12. Optimize Your Images

Facebook Link Thumbnail Image Dimensions Desktop News Feed

When you share a link or run a link ad, does the thumbnail image take up the width of the News Feed, whether on desktop or mobile?

Bigger images lead to more engagement. Those thumbnails are begging to be clicked on.

If your link share results in a tiny, square thumbnail image, don’t expect it to get clicked!

13. Create Multiple Campaign and Ad Variations

You can’t report success or failure based on a single ad. There are far too many factors that lead to whether or not an ad works.

Test different copy, images and targeting. Test with different ad types, using Sponsored Stories or page posts. Test using link shares, videos or photos.

Don’t trust small sample sizes. Find what doesn’t work and stop those ads. Find what does work and escalate!

14. Optimize Ads Using Ad Reports

You may have an apparent failing ad that actually has success buried within the results. But you won’t know that without using Facebook’s ad reports.

Facebook Ad Reports Placement

With this amazing tool, you can figure out the Cost Per Action based on age, gender, country and placement. Placement, in particular, can result in wildly varying costs.

Use these reports to find what does and doesn’t work. Then optimize your ads!

Your Turn

What other tools and strategies are common among those who succeed on Facebook? Let me know in the comments below!

  • http://www.windycityparrot.com WindyCityParrot

    Hey Jon,

    I’ve been using Facebook ads to drive traffic to our fan page with a focus on growth. Ironically with new a “flippant” cover page our organic page growth is now increasing exponentially. I did want to weigh in here on remarketing ads – the FBX factor.

    I know you are a proponent of Facebook remarketing But regrettably I am walking away from my third Facebook remarketing campaign. I just finished up 60 days of Facebook remarketing.

    According to the FBX vendor my ROI was around 11 to 1 (dollars spent versus revenue produced) All the metrics pointed to this stellar ROI but intuitively I felt it was not accurate.

    The FBX vendor’s dashboard indicated they had produced $4000 in revenue and 50 orders but when I looked at some old school metrics. I looked at my sales over 90 days which unfortunately were quite flat with each months sales being almost identical.

    If the FBX vendors metrics were accurate my sales should have increased by $4000 but there was no increase in sales over ninety-day period. Thus I feel a “view through conversion” is and always will be a worthless metric – just an FYI

    • Steve A

      I’ll agree here with the view through conversion being pretty pointless on any report, unless it can be separated in some way.

      Correlation does not necessarily equal causation, so I think it’s a bit cheeky for FBX remarketing to “claim” those sales by reporting them as conversions.

      I recently ran a campaign which did well overall, but with my relatively low visitor/sales numbers there was no way for me to split test remarketing effectively. I’m certain that whether it works or not can be proven by split testing, but I need to wait until my audience increases substantially before I can test my own campaigns.

  • http://www.treefrogclick.com/ Kevin Banet

    Some great points here, Jon. Yours are mostly the technical aspects of Facebook ads. This brings people to the door. The other “half” of ad success is the landing page and its ability to convert. This means having compelling copy, imagery, and an offer, freebie or gimmick that makes the sale.

    • http://jonloomer.com/blog Jon Loomer

      Absolutely! Copy and creative of the ads, design and flow of the landing page. So many factors go into it. Someone could master Facebook ads, but still not get results in terms of sales if their website (or product) sucks.

  • http://sociallysmashing.com/ Nicole Jolie

    Jon Nate was invited by Facebook to be one fo the panelists, this is what I wrote on my Facebook page about it…I thought it was quite amazing as well

    “Socially Smashing ~ When an Open Letter to Facebook criticizing The Zuck for failing social media marketers leads to an invitation! Yes! That’s exactly what happened in this particular instance. Socialbakers.com published this it really goes to show that when you intelligently convey your message you actually get to speak up in this coveted forum.

    Caveat Emptor: This would not have happened even 10 years ago and just shows how transparency is a key factor in this particular instance.

    Social media has brought into the mix a whole new way to increase trust, build relationships and engage with your critics and your loyal fans.

    Neal Elliott of Forrester recently criticized Facebook for failing the social media marketers. So, what happened? Jan Rezab, CEO of Facebook shot back an open letter to Neal Elliot. And then invited him to be a panelist at Engage NYC 2013. Wow! Talk about being real with your audience”

  • http://www.linkagoal.com/ IzzieBray

    Great post!! Very helpful..

  • http://www.spiderworking.com/ Amanda Webb

    I think a lot of people are looking for a quick fix with Facebook. I know I talk to a lot of small business clients that assume they will set up a Facebook page and stuff will start happening for them. It’s similar to the way people viewed websites before the web got interactive.

    I’m passing this on to my Facebook fans in the hope that they take note! Interestingly I read your post and this one from ProBlogger one after another http://www.problogger.net/archives/2013/11/08/disillusioned-with-facebook-heres-a-way-forward/

    I’m ready to take on the world now!

  • saundrajackson

    Awesome article, I so agree. I say take those 14 steps and try again. Facebook marketing is real for so many and you can become one of the many. Sharing with my fans and those who are not.

  • http://thoughtsaboutnothing.com @kylereed

    What a huge wealth of knowledge. Thank you for putting this together.
    I have taken 2 pages of notes.

  • Dviwesh

    From my personal experience, Facebook hasn’t been a great lead generation tool. I feel its a great platform to engage the audience but the actual money output from Facebook is minimal. Is there anything that I can do differently to have more efficient lead tracking.

    • http://jonloomer.com/blog Jon Loomer

      Build a highly relevant audience first. Share helpful information daily. Offer something in exchange for an email address. Then sell to that group.

  • Comfort Doll Project

    I’ve learned more from this one post than from another other social media ‘guru’ in the past year. (and yes I despise the terms ‘guru’, maven, ninja, and loved your comment about “running away from anyone calling themselves a guru of anything”) Thanks for putting these posts up for free. I’m definitely sharing these.

  • B. khan

    Thank you for your post, can buy facebook likes to increase your social reputation.