Facebook Insights: Consumer vs. Engaged User

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consumptions engaged user whiteboard 600x600 Facebook Insights: Consumer vs. Engaged User

When marketers discuss Facebook Insights measurements, there are two words that cross their lips most often: Reach and Engagement.

Meanwhile, there are two terms that go completely ignored. They’re nowhere to be found within the web version of Facebook Insights. They’re only found within Insights exports.

Consumers and Consumptions.

The reason few marketers discuss these metrics could be partially due to the fact that so few understand what they mean. And Facebook can be blamed for this, not only because the definition isn’t incredibly clear but because there is another term that is defined in nearly exact terms which causes significant confusion.

What are Consumers and Consumptions?

Within Insights export files, Facebook defines Consumers as follows:

The number of unique users who clicked anywhere in your post. Clicks generating stories are included in “Other Clicks.”

If you dig into the individual tabs for Consumers and Consumptions within the exports, you’ll find columns for Link Clicks, Other Clicks, Photo Views and Video Plays.

The Page Level export adds one other point of clarity:

Stories generated without clicks on page content (e.g., liking the page in Timeline) are not included.

I’m going to look at this a bit more closely in a minute, but the main thing to understand here is that Consumptions measure any click on Page content, whether it generates a Story or not.

Based on the definitions above, the following are considered Consumptions of a Page post:

  • Link Clicks
  • Photo Views
  • Video Plays
  • Post Comments
  • Post Likes
  • Post Shares

The clicks above are those that Facebook measures and tracks in Insights. But based on the definition of “clicked anywhere,” we’re not covering everything here.

Here is the data within an Insights export. Note that items like comments, likes and shares are included within “Other Clicks.”

facebook consumption types Facebook Insights: Consumer vs. Engaged User

One can assume this also includes:

  • Clicking in the Comment box, but not commenting
  • Expanding to view comments
  • Clicking a user profile link
  • Clicking a tag
  • Clicking in a way that does not yield results (??)
  • Reporting or marking a user comment as spam (??)
  • Reporting or marking the post as spam (??)

As you can see, I’m not completely clear here. But Facebook does say that it includes “clicks anywhere.” So if we are to take that definition literally, it should include every item listed above, including when our post is hidden or reported as spam.

Even though there’s some ambiguity here, it’s quite clear that these measurements are extremely important and need to be monitored by marketers. I believe strongly that they are far more important than the almighty “Reach” metric, which gets far more attention (more on that later).

Consumers vs. Engaged Users Confusion

Now the problem. Here is Facebook’s definition for Engaged User, first from post level:

The number of unique users who clicked anywhere in your posts.

And now Page level:

The number of unique users who engaged with your Page. Engagement includes any click or story created.

Uh… okay.

Consumers are people who “click anywhere” within your posts or Page content. Engaged Users are people who “clicked anywhere in your posts.” So what the heck is the difference?

I reached out to several knowledgeable people in Facebook marketing who work closely with these stats, and I couldn’t get a clear and definitive answer from anyone.

In fact, it seems that the answer has changed over time. Based on an article by Josh Constine for InsideFacebook back in 2011, it appears that Consumptions once meant “The number of people who clicked on any of your content without generating a story.” That is definitely no longer the case.

But I believe the answer lies within the extra line that exists in the Consumers definition for Page level metrics. One more time…

Stories generated without clicks on page content (e.g., liking the page in Timeline) are not included.

This stumped me at first, but it now makes sense. Engagement includes all clicks and all stories generated about your Page. Consumption includes all clicks, whether they result in a story or not.

Clear as mud?

This is the distinction: Engagement includes stories generated that were not the result of a click within your content. Consumption does not. As a result, Engagement is always equal or higher.

Now, this is not confirmed, but I believe the following would be examples of stories that did not result from a click on Page content:

  • User post that tags/mentions your Page and was not written on your Timeline
  • Checkin executed via mobile device without navigating to your Page
  • Liking your Page from a user generated story — not from your Page or Page content
  • ??

The example Facebook gives of “liking the page in Timeline” doesn’t clarify things for me. Whose Timeline? The Page or a user? It raises more questions than it provides answers.

And I know there are items missing from my list here since none of them are on the post level. I can’t think of a single example of a story generated from engagement with a Page post that is not the result of a click. Can you??

While it certainly would be helpful to know this, we at least now understand the difference between an Engaged User and a Consumer. They are identical in that both include any click within your Page or post, whether they do or do not result in a story. The only difference is that Engaged User also includes stories that weren’t the result of a click.

So the real question is this: Why in the world are both stats necessary?

Your guess is as good as mine. But Facebook actually provides more details for Consumers and Consumptions within the exports (providing columns for Consumption types) than Engaged Users (no such detail). So it’s my belief that we need to start using the terms “Consumer” and “Consumption” to be more accurate and consistent across the board.

Reach Replacement: No More Fuzzy Metrics

The jury is out on the value of the Reach metric. Some think it’s valuable. Some even use it as a determining factor when running ads.

I think these people are crazy. Reach is a fuzzy and inexact metric that measures the number of people who may have seen your content.

But isn’t the Consumers metric what we actually want here?

We know that those who clicked anywhere within our post saw it. There is no disputing that. There is no fuzziness.

What’s nice is that this metric doesn’t only include the Storytellers (those who created a story by commenting, liking or sharing). It includes the Lurkers as well, assuming they clicked anywhere within the post.

How many people saw my post? At least X [the number of people who consumed it]. The number of total people who saw it will be higher. But this is the starting point to determine the number of people who had any interest whatsoever in my content.

From there, we can start getting creative with our metrics:

  • Consumers / Total Fans: What percentage of your Fans consumed your post?
  • Talking About This / Consumers: What percentage of Consumers created a story?
  • Stories / Consumptions: What percentage of Consumptions resulted in a story?
  • Link Clicks / Consumptions: What percentage of Consumers clicked your link?
  • Shares / Consumptions: What percentage of Consumers shared your content?

This is real data here, people. This is actionable data that means something.

My Free Insights Webinar

On March 22, I will be holding a free webinar to cover these and other advanced topics associated with Facebook Insights. Go here to register!

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About Jon Loomer

Jon Loomer is a digital marketing consultant with a unique perspective on social media. He was introduced to Facebook in 2007 while with the NBA (back before Pages) and has been using Facebook for business ever since. Stay in touch by liking his Facebook Page (Jon Loomer Digital).

  • http://www.facebook.com/paul.wood.3979 Paul Wood

    it makes sense – but wouldnt it only matter for the larger fanpages with lots of activity- dont think it makes much difference for my small scale (500+ likes) though does it ?

    • http://jonloomer.com/blog Jon Loomer

      Why not, Paul? Whether big or small, you should be focused on the metrics that matter. Consumers and Consumptions matter.

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  • http://twitter.com/chook_alyce Brooke Jones

    That was a bit confusing, but hopefully I will learn more from your webinar. Dedication at 6am on a Saturday morning in Western Australia :)

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  • raphaelhunold

    Jon, for story generated without clicks, Facebook may include automatic share (as spotify activity, once the app installed)

    • http://jonloomer.com/blog Jon Loomer

      Hmmm… But I don’t think this applies to my page, and I get more post Engaged Users than Consumers. Am I missing something?

  • DaveMurr

    Finally! I thought I was going nuts trying to define these two terms. Good breakdown. I’ve been playing with insights and found that combining certain columns would help me define “True Post Reach”, “True Engaged Users”, and “True Engagement”.

  • Suzanne

    I like the metrics you suggested and I’d like to include them in my monthly social media report. If I pull the Insights for one month, am I just looking at the 28 day total consumer/consumption? I’m not sure which column to use for these metrics.

    • http://jonloomer.com/blog Jon Loomer

      You could also use lifetime, since it will be covering the number of consumptions during the period of your export.

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  • Yan Yanko Kotliarsky

    I think that Engagment also looks at people that engaged with your content after it was shared on other profiles

  • kellyjcoop

    Hi Jon,

    I am having trouble with the consumption metric. According to the graph api reference, a consumption is defined as “The number of times people clicked on anywhere in your posts without generating a story.” But, as you state in your post, in the FB Insights export, under consumptions (in the key metrics tab), it says that stories ARE included and are counted in ‘other clicks.’ Which is correct? The graph api reference or the export?

    https://developers.facebook.com/docs/graph-api/reference/insights

    • http://jonloomer.com/blog Jon Loomer

      Yep. Funny you mention this because I’m updating it right now in my course. Prior to the latest update on that page you share, this was completely unclear. I had to piece together reports from other places to come up with the definition. And still, I’m confident that it was defined that way at one time.

      It really doesn’t make sense why they’d include stories in “Other Clicks” when breaking down Consumptions, you know? If they don’t apply, why include them? So Other Clicks would natural include clicks that are and aren’t Consumptions. Doesn’t make any sense.

      • kellyjcoop

        I know, it doesn’t makes sense at all! Would your recommendation be to look at post consumptions, post stories, and negative feedback from users all separately? And then all engagement with the post (both good & bad) would be the sum all three?

  • Karin

    Hi! Great article, very helpful. One question: Does “people engaged” include people’s liking of your page? Ie, the very first interaction they have with the page? I’m trying to figure out why likers from countries where I have no business still appear very engaged in the Insights – I suspect it is because a lot of people (“people”, ie click farms etc) from that country have liked the page recently? Thanks heaps!

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